Refund policy

I have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at sonyakliewerart@gmail.com. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damages and issues
Please inspect your order upon receiving it and contact me immediately (within 3 days) if the item is defective, damaged or if you received the wrong item. Take photos of the damage so that I can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Original paintings
• Items on sale or purchased with a coupon or gift card

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since I’ve approved your return, please contact me at sonyakliewerart@gmail.com.